Employee Handbook Training
HB1100

Is used to clearly identify rules, expectations and guidelines that need to be followed. The training is used to confirm the employee’s acceptance of the taught responsibilities and verified by using online testing.

Topics to be covered include: Handbook Introduction, Company Mission, Termination & Classifications, Maintaining Accuracy, Ethics, Job Review, Illness & Return to work
Company Guidelines, Phone, Cell and Radio Policies, General Conduct Rules, Safety Basics, Pay, Time Off, Purchases and Expenses, Tools, Equipment and Vehicles

Rules of the Road Training
RO1100

Is used to clearly identify goals and objectives that are the responsibility of each employee.  This is accomplished by clearly outlining job goals, objectives and providing the employee with the needed support to work towards obtaining overall objectives for their position.

Topics to be covered include: Radio Codes Advanced, Gold Club Plans, Tech Vision and Destination Point, Senior Discount and Promotions, Traffic Signs and Non-Negotiables.

Office Paperwork Training
OP1100

This training was developed to assist new employees develop the skills needed to complete required paperwork.

Topics to be covered include: time sheet, price guide and diagnosis training.

99 Weeks of Customer Care
NS1100

We have converted VHS training material into encoded video streams.

Topics to be covered include: 99 customer care case studies each concept will have a video that supports each one of the 99 learning objectives.

Plumbing Part Training
PP1100

This course has been designed to bridge the plumbing part knowledge gap between the professional and novice. The goal of this training will be to bring new students up to speed on the basic plumbing parts that will be discussed during hands on training sessions.

Topics to be covered include: introduction to some of the various plumbing parts that a plumber will use on the job.

Exam 1
FE1100

This exam is designed to test and maintain your newly developed skills. All exam questions are randomized and have been exacted from HB1100, RO1100 and OP1100.

Topics to be covered include: no new training topics will be introduced during this exam.